Frequently Asked Questions

Hot Tub & Spa Repairs and Servicing

How often should I schedule maintenance for my hot tub or spa?

Regular maintenance is essential. We recommend a professional check-up every 3-4 months to ensure optimal performance, water quality, and address potential issues before they escalate.

What signs indicate that my hot tub or spa needs professional servicing?

Look out for issues such as unusual noises, water quality problems, malfunctioning jets, or error codes on the control panel. If you notice any of these signs, it’s time to schedule a service.

Do you offer emergency repair services for urgent issues with my hot tub or spa?

Yes, we understand that emergencies can happen. Contact our service team, and we’ll do our best to address urgent hot tub issues promptly, ensuring minimal disruption to your hot tub enjoyment.

Can I attempt to fix minor issues in my hot tub or spa on my own, or should I always call for professional help?

While you can perform basic maintenance tasks, it’s advisable to consult with our professionals for any repairs. Attempting to fix complex issues without proper expertise may lead to further damage.

What types of hot tub and spa repairs do you specialize in?

We specialize in a wide range of hot tub and spa repairs, including pump and motor issues, heater malfunctions, jet and plumbing repairs, control panel problems, and more. Our technicians are trained to address various components.

How long does a typical hot tub or spa repair service take?

The duration of a repair service varies based on the issue’s complexity. Our technicians work efficiently to diagnose and fix problems. We’ll provide you with an estimated timeline during the service appointment.

Is it more cost-effective to repair my old hot tub or invest in a new one?

Our technicians will assess the condition of your hot tub and provide transparent recommendations. In some cases, repairs may be more cost-effective, while in others, investing in a new spa may be advisable.

Can you upgrade or replace specific components in my hot tub, such as jets or control panels?

Yes, we offer component upgrades and replacements. Whether you’re looking to enhance your spa’s features or replace aging parts, our team can guide you through available options.

Do you provide ongoing maintenance plans for hot tubs and spas?

Yes, we offer customized maintenance plans to ensure your hot tub or spa receives regular attention. These plans cover routine check-ups, cleaning, and preventive measures to extend the lifespan of your investment.

What should I do if I notice a leak in my hot tub?

If you detect a leak, turn off the hot tub immediately and contact our service team. Attempting to fix leaks without professional assistance may worsen the issue. Our technicians will identify and repair the source of the leak.


Branded Spa & Hot Tub Products

What makes Cal Spa, Platinum Spa, and Artesian Spas stand out from other hot tub brands?

These brands are known for their superior craftsmanship, innovative features, and durability. Each offers unique design elements, advanced technology, and a commitment to providing an exceptional spa experience.

How do I choose the right hot tub model from Cal Spa, Platinum Spa, or Artesian Spas for my needs?

Consider factors such as size, seating capacity, features, and budget. Our knowledgeable staff can assist you in selecting the perfect hot tub model based on your preferences and requirements.

What maintenance routines are recommended for Cal Spa, Platinum Spa, and Artesian Spas?

Regular maintenance includes water testing, filter cleaning, and system checks. Refer to the specific owner’s manual for your spa model, and our team can guide you on a suitable maintenance schedule.

Can I retrofit or upgrade certain features in my existing Cal Spa, Platinum Spa, or Artesian Spa?

Yes, depending on the model and components, many spas allow for upgrades. Our technicians can assess your spa and discuss options for enhancing features or replacing aging components.

Are there differences in energy efficiency among Cal Spa, Platinum Spa, and Artesian Spas models?

Each brand offers energy-efficient models, but the specifics can vary. Our team can provide information on the energy efficiency ratings of different models to help you make an informed decision.

How long does the installation of a Cal Spa, Platinum Spa, or Artesian Spa typically take?

Installation times vary based on factors like site preparation and spa model. Our installation team works efficiently, and we’ll provide you with an estimated timeframe during the planning stages.

What types of jets and hydrotherapy features are available in Cal Spa, Platinum Spa, and Artesian Spas?

These brands offer a range of jets and hydrotherapy features, including adjustable jets, pulsating jets, and specialized seating configurations. 

Can I customize the exterior or interior of my Cal Spa, Platinum Spa, or Artesian Spa?

Depending on the model, customization options may be available. Our team can guide you through available choices for shell colors, cabinet finishes, and other design elements.

Do you offer water care products specifically designed for Cal Spa, Platinum Spa, and Artesian Spas?

Yes, we carry a selection of water care products tailored to these brands. Our team can recommend the appropriate chemicals and accessories to maintain water quality.

What should I do if I experience issues with my Cal Spa, Platinum Spa, or Artesian Spa?

Contact our service department immediately. We have trained technicians familiar with these brands who can diagnose and address any problems efficiently. Attempting DIY repairs may void the warranty.